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12 FREQUENTLY ASKED
QUESTIONS |
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1 - How do I find a
product?
To find a product on
our website we suggest you either :-
-
1.1 Click on
Search (to
find what you are looking for), or
-
1.2 Click on
Product
List (to review a full list of our products), or
-
1.3 Click a product category in the left hand
column of each page. This will then produce a choice of sub-categories
to assist you in locating your preferred products. You will then be
provided with a range of goods in the subcategory and can click on
individual products to review details and add them to your shopping
cart. |
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2. What are the
Artwork Costs of a new order ?
The majority of our products
attract a one-off artwork set up fee which is usually around $35.00 but
can vary according to the complexity of your logo and
specifications. For full details review our Artwork
Costs guide. |
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3. Do I have to pay
Artwork Costs on a repeat order?
Most
of the time
Artwork
Costs are a one-off expense and we can retrieve this
information for repeat orders.
To
re-order a product we require details of your original
order together with details of any minor changes to the original
order such a different name or change to wording e.g. 2005
rather than 2004. Please complete this information in the Repeat
Order Information box which you will find when reviewing relevant
products.
- Feel
welcome to email or telephone Christine to discuss the solution to all
your merchandising needs - Contact
Us
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4.
How do I obtain a
quote ?
To
determine the cost on customised orders and the freight charge
we suggest you download, complete and email to us the Quotation
Form. New orders may incur
Artwork
Costs . You may wish to complete the balance of
your order while we reply to your
email. |
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5. Where
can I review a full Price List ?
Review our forms tab for our current
Price
List |
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6.
How
can I review a Standard Order Form?
Click
on our forms to review Standard
Order Form which can be downloaded to allow Orders to be
completed and faxed to us.
Contact
us |
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7. How long do I have to wait to receive my
order?
Most orders will be
delivered within 14 days of receiving payment - usually
earlier! If we anticipate any delay we will immediately advise
you.
- If
you have a particular deadline to meet then we suggest you share it with
us so we can work together.
- A
quick email to Christine at chris@ozsupplyhouse.com.au
or a telephone message on 07 4128 7368
will have us working with you to meet that
deadline.
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8. What if I need my order
urgently?
If you require your order to
be delivered within 6 working days we can Express Post your parcel
anywhere in the country depending on the size and weight of your
order. We are usually
equipped to fill last minute orders due to our large stock levels and the
ability to manufacture a lot of the products on
site. |
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9. How can I pay for my order?
For full details of how to
pay for your order kindly review How to
Pay? |
| 10. How do I calculate
the postage and handling costs ?
DOMESTIC
Postage is calculated
automatically through our website although we may be able to determine
further savings for larger orders. For an estimate of our
domestic postage and handling costs please complete the
Quotation
Form and email it to us prior to completing your
order. Alternatively, for an idea of the likely postage costs you
may wish to review the Australia Post Domestic Parcel Postage Assessment
Calculator.
http://www1.auspost.com.au/pac/aus_parcel.asp
INTERNATIONAL
For an estimate of postage
and handling costs outside Australia please complete the
Quotation
Form and email
it to us prior to completing your order. Alternatively, for an idea
of the likely postage costs you may wish to review the Australia Post
International Parcel Postage Assessment Calculator.
http://www1.auspost.com.au/pac/int_parcel.asp |
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11. Tell me more about Apex Supply
House ?
For information on Apex
Supply House please review
About
Us |
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12. Any further difficulties
?
If you
have any difficulties using our website, contact Christine on 07 4128
7368. We welcome your suggestions or comments about our website and ask
you to direct any thoughts to us at chris@ozsupplyhouse.com.au |
